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How To's


Re-configure mail clients

  • If you open email through the Outlook email client, the application on your personal computer or device that enables you to manage your email, your account will automatically re-configure.
  • If you use a mail client other than Outlook, like IMAP, you will need to re-configure the client for Office 365.
  • If you would like to start or continue receiving university email on your mobile device, they will need to be reconfigured.

If you need any assistance with Office 365, contact the UITS Help Center at 860.486.4357 or helpcenter@uconn.edu.



Stop legitimate email messages from going into my SPAM filter

By protecting our email accounts from unwanted and potentially dangerous message, SPAM filters serve an important role. However, Microsoft’s filtering system sometimes misidentifies legitimate email messages as SPAM and sends them to the junk folder in your mailbox. With a few steps – and occasionally monitoring your junk folder – you can customize the server and correct this misidentification. Over time and as more Outlook users engage in these corrective actions, the server will filter with even greater accuracy.

If you discover that an email was mistakenly sent to your junk folder, you should identify it as “not junk.”

  1. Go to the junk folder in your mailbox
  2. Right click on the email, and select Junk -> "Not junk" option.   365
  3. A pop-up will appear. Click OK, to move the message back to your inbox. Check the box by “Always trust e-mail…” to ensure that the sender address will not be blocked again in the future.   365-1


Use plus email addressing

Plus email addressing, also known as sub-addressing, allows you to create variations of a normal email address that will still be delivered to your institutional email account. To use this feature, append a plus ("+") sign and desired descriptor after your account name and before the @ symbol (e.g., john.smith+education@uconn.edu).



My email seems to be running slow. How do I turn on cached mode?

Turn on cached mode for Outlook 2013.   Turn on cached mode for Outlook 2010. (We recommend upgrading to Office 2013.)

Outlook 2011 for Mac uses caching by default and cannot be enabled or disabled.



Use spell check in Outlook

Office 365 web mail does not have a spell check ability. Instead, it is based on the browser you are currently using. If your browser finds a spelling error, it will signal the error with a red underline. To fix the error, simply right click on the red underlined and it will bring up a list of spelling solutions.



Access Office Online

First, log into UConn's Office 365 portal. From the Office Online interface, you can now access Office 365 web applications.



How can I use OneDrive to collaborate with others

All documents created in Office 2013 and in Office Online have the option to be shared with colleagues to collaborate on.



Contact my local IT unit


Set up Outlook on other email clients/IMAP


Set up Outlook on an iPhone or iPad


Set up Outlook on Windows Phone


Access a Shared Mailbox on Outlook 2011 for Mac


Add a Shared Mailbox in Outlook


Set up Outlook 2013 for Office 365


Enable/disable Clutter


Configure a shared account


Send an email using Outlook


Log into Outlook Web Access


Create an out of office automatic reply


Save or remove attachments in Outlook 2010/2013 for Windows


Save or remove attachments in Apple Mail and Office for Mac (Outlook 2011)


Fix OneDrive for Business sync problems


Remove an Exchange account on my iPhone, iPod Touch, or iPad


Remove an Exchange account on my iPhone, iPod Touch, or iPad


Remove an Exchange account in Outlook 2011


Remove an Exchange account in Outlook 2013


Remove an Exchange account from Apple Mail 10.9 and 10.10


Remove an iOS UCONN Exchange configuration profile (if it exists, only on iPhone, iPod Touch and iPad)


How does Microsoft handle my security and privacy