For your convenience, we have compiled a list of frequently asked questions below. If you cannot find the information you are looking for, please contact the Help Center.


Where will my email and documents be stored once I am using Office 365?drop_arrow

Your email and documents will be securely stored on Microsoft’s “cloud” servers. These servers are guaranteed to be housed in the United States.

What is the size of my mailbox in Office 365?drop_arrow

The current service is 2 GB, now with 365 the mailbox is 50 GB.

What is going to happen with UConn’s Google services and Gmail?drop_arrow

All of UConn’s Google services will remain how they are today. Gmail will still remain as students email.

Can students take advantage of Office 365?drop_arrow

Students will be able to use all of the Office Online features after they log onto the portal but their email will remain as Gmail.

How do I re-configure mail clients? drop_arrow

  • If you open email through the Outlook email client, the application on your personal computer or device that enables you to manage your email, your account will automatically re-configure.
  • If you use a mail client other than Outlook, like IMAP, you will need to re-configure the client for Office 365.
  • If you would like to start or continue receiving university email on your mobile device, they will need to be reconfigured.

If you need any assistance with Office 365, contact the UITS Help Center at 860.486.4357 or helpcenter@uconn.edu .

What was discussed at the town hall presentation?drop_arrow

What was discussed at the Office 365: Day in the Life presentation?drop_arrow

What are the system requirements for Office 365?

How do I contact my local IT unit?

Outlook Setup

How do I set up Outlook on other email clients/IMAP?

How do I set up Outlook on an iPhone or iPad?

How do I set up Outlook on Windows Phone?

How do I access a Shared Mailbox on Outlook 2011 for Mac?

How do I add a Shared Mailbox in Outlook?

How do I add a Shared Mailbox in Outlook 2013?

How do I set up Outlook 2013 for Office 365?

Using Outlook

How can I stop legitimate email messages from going into my SPAM filter?drop_arrow

By protecting our email accounts from unwanted and potentially dangerous message, SPAM filters serve an important role. However, Microsoft’s filtering system sometimes misidentifies legitimate email messages as SPAM and sends them to the junk folder in your mailbox. With a few steps – and occasionally monitoring your junk folder – you can customize the server and correct this misidentification. Over time and as more Outlook users engage in these corrective actions, the server will filter with even greater accuracy.

If you discover that an email was mistakenly sent to your junk folder, you should identify it as “not junk.”

  1. Go to the junk folder in your mailbox
  2. Right clock on the email, and select Junk -> “Not junk” option.
  3. A pop-up will appear. Click OK, to move the message back to your inbox. Check the box by “Always trust e-mail…” to ensure that the sender address will not be blocked again in the future.

How do I disable junk email filtering?drop_arrow

If you would like to disable the junk mail feature, follow the steps below. Please note: By disabling this feature, you will receive more spam emails in the future.

  1. Go to https://portal.office.com/Home, and log into your Office 365 with your email address and password.
  2. Click the Mail tile to open your mailbox
  3. Click the settings gear, in the upper right corner, and select mail.

How do I enable/disable Clutter?

How do I use plus email addressing?drop_arrow

Plus email addressing, also known as sub-addressing, allows you to create variations of a normal email address that will still be delivered to your institutional email account. To use this feature, append a plus (“+”) sign and desired descriptor after your account name and before the @ symbol (e.g., john.smith+education@uconn.edu).

My email seems to be running slow. How do I turn on cached mode?drop_arrow

Turn on cached mode for Outlook 2013.
Turn on cached mode for Outlook 2010. (We recommend upgrading to Office 2013.)

Outlook 2011 for Mac uses caching by default and cannot be enabled or disabled.

How do I use spell check in Outlook?drop_arrow

Office 365 web mail does not have a spell check ability. Instead, it is based on the browser you are currently using. If your browser finds a spelling error, it will signal the error with a red underline. To fix the error, simply right click on the red underlined and it will bring up a list of spelling solutions.

How do I configure a shared account?

How do I send an email using Outlook?

How do I log into Outlook Web Access?

How do I create an out of office automatic reply?

How do I save or remove attachments in Outlook 2010/2013 for Windows?

How do I save or remove attachments in Apple Mail and Office for Mac (Outlook 2011)?

How do I save or remove attachments in Office for Mac (Outlook 2011)?

Using Office Online & OneDrive

What can’t I sync to OneDrive?drop_arrow

How do I access Office Online?drop_arrow

First, log into UConn’s Office 365 portal. From the Office Online interface, you can now access Office 365 web applications.

What is OneDrive?drop_arrow

OneDrive for Business is a place where you can store, sync, and share your work files. As part of Office 365 or SharePoint Server 2013, OneDrive for Business lets you update and share your files from anywhere and work on Office documents with others at the same time.
Learn about OneDrive from Microsoft.
View our UConn OneDrive page.

How can I use OneDrive to collaborate with others?drop_arrow

All documents created in Office 2013 and in Office Online have the option to be shared with colleagues to collaborate on.

What are the OneDrive for business Mac App instructions?drop_arrow

This is the first release of the OneDrive for Business app for Mac. The installation process requires you to enter information into Terminal. Future releases should be more user-friendly. Information here. If you need assistance with the configuration, contact the UITS Help Center.

What kind of data can I store on Office 365?

How do I fix OneDrive for Business sync problems?

Removing accounts

How do I remove an Exchange account on my iPhone, iPod Touch, or iPad?

How do I remove an Exchange account on my Android device?

How do I remove an Exchange account in Outlook 2011?

How do I remove an Exchange account in Outlook 2013?

How do I remove an Exchange account from Apple Mail 10.9 and 10.10?

How do I remove an iOS UCONN Exchange configuration profile (if it exists, only on iPhone, iPod Touch & iPad)?

Security and privacy

How does Microsoft handle my security and privacy?